Dixons Dispatch
A family courier firm that has carried radioactive and medical consignments for the NHS for over 40 years, being sold short by a dated listing site and run out of a 32-bit database with no future. We rebuilt both ends: a website that wins the specialist work, and a bespoke operations platform that runs the business behind it.
Client
Name
Benn Dixon / Dixons Dispatch
Industry
ADR Class 7 & NHS Courier
Location
Stevenage, Hertfordshire
Website
Visit live site →
Thechallenge.
Their old site read like a general courier. The ADR Class 7 licensing, the radioactive work and four decades with the NHS were all buried, so they were being priced against firms who could not legally take the job.
The office ran on a 32-bit Microsoft Access system being phased out at the end of 2026. Jobs, invoices and driver pay all lived somewhere with no support and no way forward.
Quoting, invoicing and pay were manual. Prices worked out by hand off a spreadsheet, invoices raised one job at a time, month end done in Excel, vehicle checks on paper in a folder.
Nothing joined up. A website enquiry did not become a job, and a delivered job did not become an invoice, so the same details were typed out three or four times.
Ourapproach.
A website built around the work only they can take. A page per specialism, a page per area they cover, full schema and an FAQ written for AI search, so the search that matters finds the specialist rather than the nearest van.
The quote form on the contact page is not a contact form. It saves the enquiry the moment someone types their name, asks for postcodes, weight, dimensions and ADR details, warns when a load will not fit the van, and lands straight on the job board as a live enquiry.
A bespoke operations platform to replace the Access system, written in plain PHP so it runs on the hosting they already pay for. One database, three doors: the office, the drivers, and their customers.
Pricing built from their own rate card. Two postcodes give the real driving miles for the round trip from base, their rate is applied, waiting time and extra drops are added, and the Congestion Charge, ULEZ, Dart Charge or M6 toll on that route is flagged before anyone is out of pocket.
Month end down to a few clicks. Every job carries its price, the system groups them by account, raises one branded invoice per customer per month and one pay statement per driver, and emails them out with the PDF attached.
AI accelerated the build. That is the only reason a firm this size gets a bespoke website and a platform of this scope at all, instead of another five years on the Access database.
Thework.
Scroll inside the window to explore, or open the live site.
The work only theycan take.
A page for each specialism and each area they cover, so the enquiry that is worth having lands on the right one. The quote form on the contact page is the front door of the platform, not a contact form.
The systemunderneath.
The half nobody sees, and the half that replaces the old database. The board the office works off, pricing a job while the customer is still on the phone, their rate card, month end, the paper vehicle checks made digital, and the numbers out the back. Names, registrations and figures shown here are demonstration data, not their live jobs.
What webuilt.
- ✓Bespoke website built for AI and local search
- ✓Quoting enquiry form straight to the job board
- ✓Live job pipeline the office drags through stages
- ✓Automatic round-trip mileage, tolls and ULEZ
- ✓Monthly invoicing and driver pay, PDFs emailed out
- ✓Paper vehicle checks digitised, with a defect board
- ✓Installable driver app with photo proof of delivery
- ✓Customer portal with one-click repeat bookings
Thenumbers.
Replaces Access
The 32-bit back office being phased out at the end of 2026
One record
Office, drivers and customers on the same live job
