Every job you have asked us for,in one place.
Most agencies take your support fee and go quiet. Our clients get their own system: report a problem in seconds, watch it move, sign it off when it is right, and get a report at the end of the month showing exactly what the fee bought.
Support usually disappears into somebody's inbox.
You email a change. Or you WhatsApp it, or you mention it on a call. Then you wait, and a week later you are not sure whether it was done, forgotten, or never landed at all. Nobody is being difficult. It is just that email is a terrible place to keep a list of work.
AW Media OS is the answer to that. It is our own system, built for the people we look after, and every client on a plan gets it. You report a problem, you can see who has it and what stage it is at, you get told when it is ready to check, and you are the one who marks it done. Nothing closes because we decided it was finished.
It runs in a browser and there is an iPhone app, so you can flag something from the car park with a photo attached. Behind it sits the boring but important half: the hours on your plan, what they went on, uptime checks on your site, and a monthly report that lands in your inbox without anybody having to write it.
Est. 2016
nearly a decade in business
450+
websites & brands delivered
4x
back-to-back award winners
5.0
average client rating
What you getthe day you join.
Report it in seconds
A few words and a photo if it helps. No ticket reference to quote, no form with eleven fields, no chasing.
See exactly where it is
Reported, being fixed, ready for you to check. You always know who has it and what is happening, without asking.
You close it, not us
When something is fixed you get told it is ready. It only counts as done when you say it is.
Chat, answered straight away
Ask a question and get an answer immediately, with us pulled in the moment it needs a person rather than a reply.
Your hours, in the open
What your plan includes, what has been used and what it went on. No mystery about where the monthly fee goes.
A report every month
What we did, what it took, and how your site has been running, emailed on the first without you having to ask.
Why we builtour own.
You can see the work.
A support plan you cannot see is a subscription you eventually cancel. This one shows its working, which is exactly why we built it.
Nothing falls down the gap.
Everything you ask for is on one list, in one place, and it stays there until you have signed it off.
It is ours, so it moves.
When a client asks for something the system does not do yet, we build it. It is not a third-party tool we are waiting on.
AW Media OS questions.
Who gets access to it?+
Every client on a support or care plan, at no extra cost. It comes with the plan rather than being an add-on, because the point of it is that you can see what you are paying for.
Do I need to download an app?+
No. It works in any browser on any device. There is an iPhone app as well if you would rather have it on your home screen, and it does the same job.
Can my team use it too?+
Yes. Whoever needs to raise things can have a login, so it is not stuck with one person who happens to have the email thread.
How quickly do things get picked up?+
That depends on the plan you are on, and it is written into the plan rather than left vague. What the system guarantees is that you can see where something is up to at any point, instead of wondering.
What if I want something that is not covered by my hours?+
You get told before anything is done, with what it would take. Nothing gets added to a bill after the event.
Can I get this without a website from you?+
It is built round looking after the websites and systems we have built, so it comes with a plan. If we did not build it, have a word anyway and we will tell you straight whether we can look after it properly.
Explore more ofwhat we do.
SEO & Monthly Support
What a care plan actually covers: hosting, security, updates, content changes and improvements.
Learn more →Bespoke Systems & Software
The same approach we take for clients: build the system round how the business already runs.
Learn more →Client Portal Development
Want one of these for your own customers? That is a build we do all the time.
Learn more →Want your support to be visible?
Book a free 20-minute call. We will show you the system, walk you through what a plan covers, and price it for your setup.